Responding to the requirements of modern business reality and aiming to improve its organizational structure and in-house communication, in order to achieve faster and better service for its Customers, PATAFRITAS – HELLENIC FOOD SERVICES SA decided to design and implement a Quality Management System in accordance with the requirements of the ELOT EN ISO 9001/2015 International Standard.
The Company’s Quality Management System covers the Franchise Benefit Allowance System in the food services field & the Provision of Respective Consultation. This system has been designed according to the Company’s needs and aspirations as well as according to the Legal and Regulatory requirements of the current Greek and Community legislation.
The fundamental principle of the Company is to gain our Customers’ confidence and achieve their satisfaction, through fulfilment of specific quality standards and consistency. The general goal is provide excellent quality and interest services to the company’s Customers. In specific, the company pursues:
For a faster and more efficient achievement of the aforementioned goals, the Administration of PATAFRITAS – HELLENIC FOOD SERVICES SA:
In addition, the application of hygiene and safety is added to the philosophy and qualities of PATAFRITAS – HELLENIC FOOD SERVICES SA.
To achieve the said goals, all required reports have been implemented to the Quality Management System documentation. The company’s principles are fulfilled through systematic planning, procedures control and continuous improvement of all activities.
Each employee is responsible for his/her own quality of service and it is imperative to contribute to quality management and achievement of defined objectives. For this reason, and according to their responsibility, all employees are informed about the Quality Management System and act provably as the rules determine.
Any procedure, flow and action that does not guarantee the fulfilment of set out objectives, are immediately ceased by executives, reasons’ analysis are implemented, and all necessary improvement measures are taken.
This Quality Policy has been communicated to the entirety of the Staff while its principles and objectives are periodically reviewed by the Company’s Administration.
Chief Executive Office